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Terms and Conditions

Terms and conditions

Welcome to the Simon The Beekeeper LTD website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Simon the Beekeeper Ltd reserve the right to change prices, stock availability and or other information contained herein without prior notice.

Simon the Beekeeper Ltd  accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website. We will sometimes include third party links in our newsletter. We supply all external links in good faith and to create value to the user. By clicking the external links to accept and agree, that you are entering a website that is not endorsed by us and that we are not responsible for the external websites (i) privacy practice (ii) Or content of website.

Collection of personal Data.

Our website does not currently use cookies. We do collect data from you but this is openly done in forms, such as our checkout area and our login and sign up area on our site. You are welcome to ask us about the information we have stored about you and can request for us to remove this at any time. When you have offered us your personal details in the checkout process we will only ever use it to process and track your order. We do not store your payment details. We will sometimes display related and similar products in our checkout process. These are products that we have connected as a similar item that we are displaying to you in case you have missed it whilst browsing our site.

 

Email marketing and Newsletter

We have a double opt in process for our newsletter. If you sign up to our newsletter, we will store the contact information provided. We will only use this to send out you our newsletters which will contain help, advice and details of our products on promotion. We will sometimes include third party links in our newsletter. We supply all external links in good faith and to create value to the user. By clicking the external links to accept and agree, that you are entering a website that is not endorsed by us and that we are not responsible for the external websites (i) privacy practice (ii) Or content of website. You can unsubscribe from our newsletter at any time by clicking the unsubscribe link on the bottom of the newsletter.   We never share your data with any third parties.

  

Gift Vouchers

These conditions apply to Gift Vouchers which have been purchased from Simon the Beekeeper Ltd. Gift Vouchers have a claim code with combination of letters and numbers and can be redeemed at simonthebeekeeper.co.uk or from our shop on any purchase made in GBP sterling. If the value of an order exceeds the value of the voucher the balance must be paid online by either credit/debit card, or in person. If the full amount of the voucher is not redeemed, the balance will be lost. It is only possible to redeem one Gift Voucher s are transferable and have a cash redemption value of 0.001p.against an online order, it is not possible to combine the use of Gift Vouchers with other Promotional or Discount offers. Gift Vouchers expire one year from the date of issue. Gift Voucher

 

Delivery Information

Delivery Time:

Orders are dispatched Monday-Friday, excluding UK Bank Holidays, those orders placed after 14:00 GMT on a Friday will be dispatched on the following Monday (or next working day if Monday is a UK public holiday).

Simon the Beekeeper Ltd cannot be held responsible for delays to deliveries caused by couriers or any other third party.

 

Postage and packing will be applied to each item in accordance with Simon the Beekeepers’ standard delivery rates and policies, or the participating third-party delivery courier rates and policies, as applicable.

All shipping charges are subject to change and unless the order qualifies for free shipping (see terms and conditions) the customer will be charged for the cost of shipping their items.

*If you require a faster delivery service please contact us for further details.

 

UK Mainland-

Orders weighing less than 2KG are sent via Royal Mail 2nd Class unless specified otherwise*, this service can take up to 3-5 working days and does not provide tracking information.

To keep our shipping costs down, your order may be split into multiple parcels, in this instance parcels will clearly be labelled parcel 1 of 2 and so on.

 

Rest of UK-

Please note there may be an additional carriage charge on items to Northern Ireland, Ireland, the Scottish Highlands and Islands of Scotland, Isle of Man, Isles of Scilly, the Channel Islands and off-shore islands.

In the instance that the shipping rate needs to be amended Simon the Beekeeper will contact the customer within two working days to resolve the shipping issues.

 

EU-

Deliveries within the EU are sent via Royal Mail International standard, unless specified otherwise*, this service can take up to 10-15 working days and does not provide tracking information.

Size and weight restrictions may result in some orders being dispatched in multiple parcels, if you place several separate orders we may also combine them into one parcel.

 

Rest of World-

Deliveries to the Rest of World are sent via Royal Mail International Standard, unless specified otherwise*, this service can take up to 15-35 working days depending on your chosen delivery country  and does not provide tracking information.

This may take up to a maximum of 35 business days in rare cases, please contact our customer service team if this is the case for your delivery and we will endeavour to help.

Please note that due to restrictions on the size and weight of international parcels, occasionally orders containing multiple large items may have to be split into several parcels in order for us to send them to you.

 

Free Shipping:

Our free shipping for orders over £100 applies to UK MAINLAND ONLY.

This offer is subject to availability, we reserve the right to withdraw or amend these terms and conditions at any time without notice.

 

 

Returns Information

Simon the Beekeeper Ltd offer a no quibble 14 day returns policy.

The item must be returned in it’s original condition for exchange or refund at our discretion.

Simon the Beekeeper Ltd is unable to refund returns shipping costs unless the error is on our part or the item is faulty.

 

 

Questions regarding these terms and conditions should be directed at This email address is being protected from spambots. You need JavaScript enabled to view it. or by post to

Simon The Beekeeper,

14 Willow Park Business Centre,

Stoke Golding,

Warwickshire,

United Kingdom,

CV13 6EU