Terms & Conditions

Welcome to the Simon The Beekeeper LTD website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.

Simon The Beekeeper Ltd reserve the right to change prices, stock availability and or other information contained herein without prior notice.

Simon The Beekeeper Ltd  accepts no responsibility for any losses, claims, damages, costs, charges, expenses, liabilities, demands, proceedings and actions which persons using this website may sustain or incur or which may be brought or established against it by any person and any case which arises out or in relation to or by reason of their use of this website. We will sometimes include third party links in our newsletter. We supply all external links in good faith and to create value to the user. By clicking the external links to accept and agree, that you are entering a website that is not endorsed by us and that we are not responsible for the external websites (i) privacy practice (ii) Or content of website.

Covid-19 Update 19.04.21

With the support of our hard working and dedicated staff we can remain open whilst we are safe and able to do so following Government guidance.

Order tracking information is available through your account on the website.

You will be contacted asking when you are collecting your order. Do not come to the store if you have not been contacted.

We are unable to accept additional payments in store.

We ask that if you see any of employees, please respect the social distance guidelines of staying apart 2m.

We thank you for your patience in these unusual times and your continued support.

All the team at Simon The Beekeeper

 

Collection of personal Data.

Our website does not currently use cookies. We do collect data from you, but this is openly done in forms, such as our checkout area and our login and sign up area on our site. You are welcome to ask us about the information we have stored about you and can request for us to remove this at any time. When you have offered us your personal details in the checkout process, we will only ever use it to process and track your order. We do not store your payment details. We will sometimes display related and similar products in our checkout process. These are products that we have connected as a similar item that we are displaying to you in case you have missed it whilst browsing our site.

Email marketing and Newsletter

We have a double opt in process for our newsletter. If you sign up to our newsletter, we will store the contact information provided. We will only use this to send out you our newsletters which will contain help, advice and details of our products on promotion. We will sometimes include third party links in our newsletter. We supply all external links in good faith and to create value to the user. By clicking the external links to accept and agree, that you are entering a website that is not endorsed by us and that we are not responsible for the external websites (i) privacy practice (ii) Or content of website. You can unsubscribe from our newsletter at any time by clicking the unsubscribe link on the bottom of the newsletter.   We never share your data with any third parties.

Gift Vouchers

These conditions apply to Gift Vouchers which have been purchased from Simon The Beekeeper Ltd. Gift Vouchers have a claim code with combination of letters and numbers and can be redeemed at simonthebeekeeper.co.uk or from our shop on any purchase made in GBP sterling. If the value of an order exceeds the value of the voucher the balance must be paid online by either credit/debit card, or in person. If the full amount of the voucher is not redeemed, the balance will be lost. It is only possible to redeem one Gift Voucher s are transferable and have a cash redemption value of 0.001p against an online order, it is not possible to combine the use of Gift Vouchers with other Promotional or Discount offers. Gift Vouchers expire one year from the date of issue.

 

Delivery Information

Orders are dispatched Monday-Friday, excluding UK Bank Holidays. Orders placed after 13:00 GMT will be dispatched the next working day (Monday - Friday). Orders placed on a Friday after 13:00 GMT will be dispatched on the following Monday (or next working day if Monday is a UK public holiday). We aim to dispatch and process orders within 1 working day of the order being placed. Once your order has been processed, we are unable to cancel or amend your order or address.

Simon The Beekeeper Ltd cannot be held responsible for delays to deliveries caused by couriers or any other third party.

Postage and packing will be applied to each item in accordance with Simon The Beekeeper Ltd standard delivery rates and policies, or the participating third-party delivery courier rates and policies, as applicable.

All shipping charges are subject to change and unless the order qualifies for free shipping (see terms and conditions) the customer will be charged for the cost of shipping their items.

UK -

Orders weighing less than 3kg are sent via Royal Mail 2nd Class unless specified otherwise, this service can take up to 3-5 working days.

To keep our shipping costs down, your order may be split into multiple parcels, in this instance parcels will clearly be labelled parcel 1 of 2 and so on.

Surcharged postcodes within the UK-

Please note there may be an additional shipping charge (as stated during the checkout) on items to Northern Ireland, Scottish Highlands and Islands, Isles of Scilly, Channel Islands, and offshore islands.

In the instance that the shipping rate needs to be amended Simon The Beekeeper Ltd will contact the customer within two working days to resolve the shipping issues.

Postcodes for the surcharged areas: 

Area

Postcode
Aberdeenshire

AB31 AB33 AB34 AB35 AB36 AB37 AB38 AB45 AB52 AB53 AB54 AB55 AB56

Falkirk & Stirling FK17 FK18 FK19 FK20 FK21
Outer Hebrides HS1 HS2 HS3 HS4 HS5 HS6 HS7 HS8 HS9

Inverness, Highlands,

Isle of Skye, Moray
IV1 IV2 IV3 IV10 IV11 IV12 IV13 IV14 IV15 IV16 IV17 IV18 IV19 IV20 IV21 IV22 IV23 IV24 IV25 IV26 IV27 IV28 IV30 IV31 IV32 IV36 IV40 IV41 IV42 IV43 IV44 IV45 IV46 IV47 IV48 IV49 IV51 IV52 IV53 IV54 IV55 IV56 IV99
Firth of Clyde Islands KA27 KA28
Orkney Islands KW1 KW2 KW3 KW5 KW6 KW7 KW8 KW9 KW10 KW11 KW12 KW13 KW14 KW15 KW16 KW17

Argyll and Bute, 

Inner Hebrides

PA20 PA21 PA22 PA23 PA24 PA25 PA26 PA27 PA28 PA29 PA30 PA31 PA32 PA33 PA34 PA35 PA36 PA37 PA38 PA41 PA42 PA43 PA44 PA45 PA46 PA47 PA48 PA49 PA60 PA61 PA62 PA63 PA64 PA65 PA66 PA67 PA68 PA69 PA70 PA71 PA72 PA73 PA74 PA75 PA76 PA77 PA78 PA80
Perth PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH49 PH50
Shetland Islands

ZE1 ZE2 ZE3

Northern Ireland BT
Isle of Man IM
Truro (Scilly Isles) TR21, TR22, TR23, TR24, TR25
Isle of Wight PO30 PO31 PO32 PO33 PO34 PO35 PO36 PO37 PO38 PO39 PO40 PO41
Guernsey GY
Jersey JE

EU-

Deliveries within the EU are sent via Royal Mail International standard, unless specified otherwise, this service can take up to 10-15 working days and does not provide tracking information.

Size and weight restrictions may result in some orders being dispatched in multiple parcels, if you place several separate orders, we may also combine them into one parcel.

Rest of World-

Deliveries to the Rest of World are sent via Royal Mail International Standard, unless specified otherwise, this service can take up to 15-35 working days depending on your chosen delivery country and does not provide tracking information.

This may take up to a maximum of 35 business days in rare cases, please contact our customer service team if this is the case for your delivery and we will endeavour to help.

Please note that due to restrictions on the size and weight of international parcels, occasionally orders containing multiple large items may have to be split into several parcels for us to send them to you.

Free Shipping:

Our free shipping for orders over £100 applies to UK customers excluding areas within the postcodes above under the section 'Surcharged postcodes within the UK-'

Orders containing food or syrup do not qualify for free shipping.

This offer is subject to availability, we reserve the right to withdraw or amend these terms and conditions at any time without notice.

Express Postage Services:

Please note, if you have selected an express postage option and the parcel is returned back to Simon The Beekeeper because it was not collected from the depot, or you were unavailable you will be charged to have the parcel resent at the original postage costs.

Customs and Import Duty Charges: 

All orders now shipped outside of the UK are subject to Customs/VAT and Import Duty Charges. Orders shipped to within the EU including Ireland may incur charges on orders totaling over €22.00 excluding shipping. Simon The Beekeeper Ltd are unable to confirm what the charges could be prior to your order being shipped, as fees are calculated differently for each destination country. Once the order has been shipped, if any Customs or Import Duty charges are due the buyer is responsible for paying any and all charges to release the parcel/s. If the fees are not paid, the order will be returned back to ourselves. 

Estimated Delivery Information:

We aim to process and dispatch your order within 1 working day (Monday - Friday), the estimated delivery dates provided during the checkout are applicable once the order is dispatched and forwarded to the carrier. 

If you place your order after 13:00 GMT your order will be dispatched the following working day (Monday-Friday).

Please note, we process orders over the weekend and Bank Holidays, you will receive an automated email stating your order has been shipped. However, your order will not be dispatched until the next working day. Orders placed on a Friday after 13:00 GMT will be dispatched on the following Monday (or next working day if Monday is a UK public holiday - Tuesday). 

Example :

Order placed : Thursday 19:30 GMT, via Express Next Working Day Delivery

Order dispatched : Friday 09:00 GMT

Estimated day for delivery : Following Monday

There is an issue with my order

I would like to cancel my order / I have changed my mind on my purchase:

You have the legal right to cancel your order within fourteen days, without giving a reason. 

This cancellation period of fourteen days starts with the day you or a person of your choice, who is not the deliverer, have/has received the goods.

To apply your legal right to cancel you need to contact us with a clear statement (e.g. by post, phone, or e-mail) and let us know about your decision to cancel this contract. 

To comply within the time limit, it is sufficient to post the cancellation notice before the fourteen days end.

The item, where possible, must be returned in its original condition for exchange or refund at our discretion.

What to do if you are missing items, or received the incorrect items in your order-

In the unfortunate event where you are missing items from your order, or you have received the wrong items please can you contact us immediately when you receive your order.

We request that all orders are thoroughly checked when they arrive, so that we can resolve any issues swiftly.

If you do not report an issue within 30 working days of receiving the order, we may be unable to resolve the issue.

My purchase has become faulty. What do I do?

We are sorry that one of our items has become faulty or is not up to our usual standards. To resolve this swiftly, please contact us directly via email or telephone. You will be asked to provide your order details so we can invesigate the fault.

Simon The Beekeeper Ltd is unable to refund returns shipping costs unless the error is on our part or the item is faulty.

Returning sale or ‘Bargain Corner’ Items -

The goods advertised “as-is” include items (not limited to) with damaged packaging; previously displayed and returned or damaged products. The condition may vary, all as-is sales are final sales (no returns or exchanges).

 

Questions regarding these terms and conditions should be directed via:

Email: info@simonthebeekeeper.co.uk 

Phone: 01455 698242

Post :

Simon The Beekeeper Ltd,

Unit 3, Centrovell Buildings,

Centrovell Industrial Estate,

Caldwell Road,

Nuneaton,

CV11 4NG.

United Kingdom

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